Pick Up/Delivery/T&C

Terms and Conditions

1. Freshly Baked Cakes

All our cakes are baked fresh to ensure the highest quality and taste. To facilitate this, we have specific ordering procedures.

2. Ordering

  • Advance Notice: All cake orders must be placed at least 2 days in advance.

3. Checkout Instructions

  • Pickup/Delivery Time: Please indicate your preferred time for pickup or delivery on Cart Page.
  • Pick Up: At Ananas Kwun Tong is available between 11:30 AM and 6:30 PM Mon to Sat.
  • Delivery Hours: Delivery is available between 12:00 PM and 6:30 PM Mon to Sat.

4. Contact Information

  • Customers must provide a contactable phone number during checkout to ensure smooth communication regarding your order.

Delivery fees as below:

 *Roadside pickup only

DELIVERY CONTACT:

Please make sure you leave a contactable telephone number, without it, we cannot confirm your order. Above table are for goods pick up near roadside of building. For delivery to address, additional charges will apply. 

Any undelivered items will be sent back to our bakery for self collection, and delivery fees charged will not be refunded. 

CAKE CONDITION:

Whilst we do everything in our power to provide a well-structured cake, we understand the risks of transportation, therefore, if cakes are received damaged, please call and send us photo asap (WhatsApp 98584558) within two hours of delivery. We will credit you towards your next purchase. 

PICK UP LOCATIONS & CHARGES:

1: MONDAY TO SATURDAY 

ANANAS Kwun Tong 11:00AM-6:30PM (FREE)

8/F, 138 Wai Yip Street, Kwun Tong, Kowloon (Closest MTR Ngau Tau Kok, exit A)

 

2: SUNDAY ONLY

FLAMES Kwun Tong 12:00PM-9:30PM (FREE)

Shop 1, G/F, Two Sky Parc, 51 Hung To Road

 

3: MONDAY TO SUNDAY

FLAMES Whampoa 12:00PM-9:30PM (ADD $70)

Shop G10B, Fashion World Site 2, 9 Shung King Street, Whampoa Garden

 

4: MONDAY TO SUNDAY (Hong Kong Island)

THE GRILL ROOM Causeway Bay 12:00PM-9:30PM (ADD $90)

Shop 3B, 3/F, Causeway Bay Plaza II 463-483 Lockhart Road

 

*In case of inclement weather, please contact us to rearrange pickup/delivery

*We do not delivery to Ma Wan or Outer Islands. 

*For deliveries on Public Holiday, please arrange via WhatsApp.

*We reserve the right discontinue any discount codes and or products anytime without prior notice. 

*We are closed on Chinese New Year's Public Holiday.